Popular Question
Frequently Asked Questions
Atlantic Ambulette Services, proudly provide safe, punctual, and compassionate Non-Emergency Medical Transportation (NEMT) throughout Nassau County and Suffolk County, New York.
We provide comprehensive non-emergency medical transportation (NEMT) tailored to your specific needs. Our core services include:
- Wheelchair Transportation: Safe, lift-equipped transport for those who remain in their chairs.
- Dialysis Transportation: Consistent, recurring trips for renal care.
- Hospital Discharges: Smooth transitions from a clinical setting back to your home.
- Medical Appointments: Reliable transport to specialists, physical therapy, and routine check-ups.
- Airport Assistance: Specialized accessibility transport for travelers with medical needs.
Yes. Our entire fleet consists of modern, specialized vehicles equipped with hydraulic lifts or ramps. We are a leading provider of wheelchair transportation on Long Island, designed to accommodate standard, oversized, and motorized wheelchairs with ease.
To ensure the highest level of punctuality and vehicle availability, we strongly recommend booking your ride in advance. Most of our clients schedule their trips 24 to 48 hours ahead of time. However, we always do our best to accommodate last-minute requests based on our daily schedule.
Safety is our absolute priority. Our protocols include:
- Vehicle Maintenance: Rigorous daily inspections and scheduled mechanical servicing.
- Sanitization: Each vehicle is cleaned and disinfected daily.
- Securement: Multi-point locking systems for all wheelchairs to ensure stability during transit.
- Compliance: We strictly adhere to all New York State Department of Transportation (DOT) safety regulations.
For the best experience, we recommend scheduling your ride as soon as your medical appointment is confirmed. Ideally, this is at least 2 days in advance. For recurring trips, such as dialysis, we can set up a standing schedule to take the guesswork out of your weekly routine.
Coverage for NEMT varies significantly between providers and individual plans. We work with various private pay arrangements including Medical Answering Service (MAS) and can provide the necessary documentation for insurance reimbursement. We recommend contacting your insurance provider or our office directly to verify coverage details for your specific trip.
Yes. We understand that medical needs don’t always follow a Monday–Friday schedule. While our standard office hours may vary, we provide scheduled transportation services on weekends and holidays to ensure you never miss essential care.
We are equipped to assist a wide range of passengers, including:
- Seniors with limited mobility or cognitive challenges (such as Dementia or Alzheimer’s).
- Individuals using manual or electric wheelchairs and scooters.
- Patients recovering from surgery or stroke.
- Individuals requiring assistance due to visual or hearing impairments.
While we prefer advance notice, we understand that medical needs can be unpredictable. Please call us immediately. We will check our real-time fleet availability and do everything possible to assist you.
Absolutely. Our drivers are the heart of our service. They undergo extensive training in:
- Patient sensitive handling and mobility assistance.
- Defensive driving and safety maneuvers.
- First Aid and CPR.
- Sensitivity training for working with elderly and disabled passengers.
Yes. We understand that appointments can be rescheduled or cancelled. We ask that you notify us at least 24 hours in advance if you need to change your booking. This allows us to reallocate the vehicle to another community member who may need assistance.